Tilto
Support
A question, a bug, a needle that just won't land? We're here.
Last updated: September 29, 2026
Contact us
For any question, bug or suggestion about Tilto, write to hello@kyks.io. We usually reply within 48 working hours. Tell us your phone model and, if the problem happened during an online game, the room code: it helps us find what went wrong.
Frequently asked questions
- How do I join a game? On the home screen, tap “Join” and enter the 4-character code shown on the host's phone, or tap “Scan a QR code” and point at the QR code on their screen. You can also open the invite link they shared: if Tilto is installed, the link opens the app on that room. A room holds up to 12 players and accepts no one once the game has started.
- My purchases don't show up. Tap “Restore purchases”, at the bottom of the Shop or in your Profile, signed in with the same Apple or Google account you bought with. If a pack or the Tilto Pass stays locked, write to us with your Apple or Google receipt.
- Ask for a refund? The Tilto Pass and the packs are one-time purchases: there is no subscription to cancel. Refunds are handled by Apple (reportaproblem.apple.com) or by Google Play; we have no access to your payments.
- I don't get notifications. During an online game, Tilto lets you know when the game starts, when it's your turn to tilt or to guess, and when the game ends, if you allowed it: the app asks when you enter an online room. Check that Profile → Notifications is on and that Tilto's notifications are allowed in your phone's settings.
- Get my profile back on another phone? In your Profile, tap “Continue with Apple” (iPhone) or “Continue with Google”, then sign in the same way on the other phone: your first name, needle colour and stats follow you.
- Delete my account? Tap your avatar at the top right of the home screen (Profile), then “Delete my account” and “Confirm deletion”. Erasure is immediate and permanent; it is refused during an ongoing online game. Everything is detailed on the Account deletion.