Account deletion

1. From the app (recommended)

Open Intrus, then Profile → Settings (gear icon) → Delete my account and confirm. Deletion is immediate and permanent: the app signs you out and restarts with a brand-new anonymous profile, as on first launch. This works for anonymous profiles as well as for profiles linked with Sign in with Apple (iPhone) or Continue with Google (iPhone and Android). If your profile is linked, the app also revokes the access granted to Intrus by your Apple account (after asking you to confirm with Apple) or signs you out of your Google account in the app; to remove Intrus from the apps connected to your Google account, go to your Google account settings.

If you are a member of a game that has not ended yet, the app declines the request: leave the room or wait for the game to end, then try again.

2. By e-mail

If you no longer have access to the app, write to us at hello@kyks.io. So that we can find your account, tell us the e-mail address of the Apple or Google account you linked or, for an anonymous profile, your nickname and the code of a room you played in recently, sent from the phone that holds the profile. We handle the request within 30 days at most.

3. What is deleted

• Your profile: nickname, avatar (colour, accessory, eyes), app language and notification token.
• Your progression: experience points, level, sonars, games played and won, achievements and the cosmetics you own.
• Your purchase log and your INTRUS+ status on our side (RevenueCat keeps its own transaction history, see section 5).
• Your authentication account, including, if you had linked it, the Apple or Google identifier and e-mail address (and, for Google, the name and profile-picture URL of your Google account).

In the games you played that have ended, your player data is anonymised: your nickname is replaced by "Joueur supprimé" (including in the other players' game data) and your avatar by the default one, so that the other players keep their game history. Your private game data (role, missions, Bluetooth token) is erased. What remains until these games are erased is listed in section 5.

4. INTRUS+ subscription and purchases

Deleting your account does notcancel an ongoing INTRUS+ subscription: subscriptions are managed by Apple or Google Play, not by us. Before or after deleting, cancel it yourself, otherwise it keeps renewing: on iPhone from your Apple account settings (Settings → your name → Subscriptions), on Android in the Play Store (Play Store → profile → Payments & subscriptions → Subscriptions). A free trial in progress is cancelled the same way.

Sonar packs already spent and the lifetime INTRUS+ purchase are tied to the profile being deleted and are not restored on a new profile. Refunds are handled by Apple or Google Play under their own terms. Apple and Google Play keep their own purchase receipts under their own policies — we hold no banking data.

5. Data kept after deletion

Some data is not erased straight away:

• RevenueCat, which manages in-app purchases, keeps the history of your transactions under your pseudonymous account identifier (a random technical identifier, without your nickname or e-mail address). It is not deleted automatically: write to us at hello@kyks.io to have it deleted.
• Ended games you took part in still contain this identifier, but no longer your nickname, until they are automatically erased 90 days after their end (see the privacy policy).
• Crash reports sent before the deletion contain this identifier and are erased after 90 days by Google Firebase Crashlytics.
• Any accounting records linked to purchases are kept for the period required by French law, in a form that no longer identifies you.